Resume and Experience

For writing examples and additional successes, see the 
Sample Works and Awards & More pages. 

Click here to download the resume.


Highlights

  • Earned a Master of Arts in Professional & Technical Communication (3.8 GPA cumulative); 2016
  • Managing a successful career in technical writing (6+ years) in a software development environment 
  • Serving on the UNT Advisory Board for the Technical Communication Department 
  • Gained experience at analyzing audience needs, creating documents, and leading teams


Professional Experience

ARGO Data
 ​ Sr. Technical Writer (2016 - present)
  • Collaborating with SMEs to produce instructional documents for software users
  • Managing multiple projects with various deadlines 
  • Creating documents in MadCap Flare
 ​Technical Communication Intern​ (2015)
​
University of North Texas
  Teaching Fellow and Copy Editor (2014 - 2015)
  • Instructed students to develop their writing skills
  • Edited lesson plans for accuracy, style, and design

SuperMedia
   Technical Writer and Analyst (2007 - 2011)
  • Developed documents for reference, training, and weekly communications
  • Contributed to and distributed weekly newsletters   (audience of 100+)
  • Analyzed projects for audience impact and identified documentation needs
  • Maintained document repository (Used SharePoint,   LiveLink, SnagIt, Word, and PeopleSoft.)
  • Awarded for team support and for assisting other departments

   Technical Support Agent (2005 - 2007)
  • Communicated system issues and updates to various audiences (500+ individuals); (Used PeopleSoft, SharePoint, LiveLink, and Excel)
  • Analyzed communication drafts for accuracy and provided feedback

   Team Lead (2002 - 2005)
  • Led team of Customer Service Agents (~20), and trained them on system processes and soft skills
  • Assisted other department with documentation needs
  • Awarded for productivity and customer service

   Staff Assistant (2000 - 2002)
  • Maintained employee records, created contests, and resolved issues
  • Awarded for individuals achievements regarding
    productivity

Entertainment Publications
   Regional Operations Manager (1999 - 2000)
  • Managed sales support teams in Texas, Oklahoma, and Arkansas
  • Developed and facilitated training for sales support agents

GTE Network
   Supervisor (1997 - 1999)
  • Motivated team (30+) to exceed in sales and soft skills
  • Awarded for individual sales and received Annual Top Team Sales Award


Education

Degrees and Certificates
  • Master of Arts in Professional and Technical Communication, University of North Texas; 
    GPA: 3.8 cumulative (2016) 
  • Bachelor of Arts in Professional and Technical Communication, University of North Texas; minor in Social Science; ​GPA: 3.5 cumulative / 4.0 major (2013)
  • Certificate in the Technical Writing Academic (2013)

Awards and Memberships
  • Member of the UNT Advisory Board for the Technical Communication Department 
  • Member of the Society for Technical Communication 
  • Winner of the UNT Professional & Technical Writing Contest (2014 and 2013)
  • Recipient of the Toulouse Graduate Scholarship (2014)
  • Recipient of the Collin College Foundation Scholarship (2012)

Externships
  • My International Family; Redesigned the layout and content of their website; Used WordPress (2013)
  • Vireo Accent Reduction; Designed marketing materials; Used Adobe InDesign and Adobe Photoshop (2012)
  • MLink; Designed a newsletter; Used Adobe InDesign (2012)
  • Balfour Beatty; Reorganized their document repository and created governing rules; Used SharePoint and Adobe InDesign (2012)


Volunteer Service