Resume and Experience

For writing examples and additional successes, see the 
Sample Works and Awards & More pages. 


Professional Experience

ARGO Data
 ​ Technical Communicator for Corporate Communications
  • Collaborating with SMEs to produce content for multiple audiences
  • Managing multiple projects and a product suite with various deadlines 
  • Creating online and printable content in MadCap Flare
​
University of North Texas
 Editor and Instructor
  • Analyzed and edited curriculum written by other instructors
  • Edited accreditation documents for the University
  • Instructed students to develop their writing skills

SuperMedia
   Documentation Specialist and Analyst 
  • Wrote content and distributed weekly newsletters  
  • Analyzed software enhancements and researched system functionality
  • Maintained document repository 

   Technical Support Agent
  • Tracked system issues and reported status 
  • Assisted the documentation and training teams

   Team Lead
  • Led a team of customer service agents​
  • Awarded for productivity, leadership, and customer service

Entertainment Publications
  Operations Manager
  • Managed support and operations teams 
  • Developed and facilitated training 


Volunteer Service


Education

Degrees and Certificates
  • MA in Professional and Technical Communication, University of North Texas  
  • BA in Professional and Technical Communication, University of North Texas; minor in Social Science
  • Certificate in Technical Writing  

Memberships and Awards 
  • Member of the UNT Advisory Board
  • Member of STC 
  • Winner of the UNT Professional & Technical Writing Contest (multiple years)
  • Recipient of the Toulouse Graduate Scholarship
  • Recipient of the Collin College Foundation Scholarship

University Projects 
  • My International Family; Redesigned the layout and content of their website; Used WordPress 
  • Vireo Accent Reduction; Designed marketing materials; Used Adobe InDesign and Adobe Photoshop
  • MLink; Designed a newsletter; Used Adobe InDesign
  • Balfour Beatty; Reorganized their document repository and created governing rules; Used SharePoint and Adobe InDesign