(817) 456-7941
tx.TracySummers@gmail.com
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Awards & More
Resume and Experience
For writing examples and additional successes, see the
Sample Works
and
Awards & More
pages.
Professional Experience
ARGO Data
Technical Communicator for Corporate Communications
Collaborating with SMEs to produce content for multiple audiences
Managing multiple projects and a product suite with various deadlines
Creating online and printable content in MadCap Flare
University of North Texas
Editor and Instructor
Analyzed and edited curriculum written by other instructors
Edited accreditation documents for the University
Instructed students to develop their writing skills
SuperMedia
Documentation Specialist and Analyst
Wrote content and d
istributed weekly newsletters
Analyzed software enhancements and researched system functionality
Maintained document repository
Technical Support Agent
Tracked system issues and reported status
Assisted the documentation and training teams
Team Lead
Led a team of customer service agents
Awarded for productivity, leadership, and customer service
Entertainm
ent Pu
blications
Operations Manager
Managed support and operations teams
Developed and facilitated training
Volunteer Service
UNT Advisory Board
Education
Degrees and Certificates
MA in Professional and Technical Communication,
University of North Texas
BA in Professional and Technical Communication,
University of North Texas; minor in Social Science
Certificate in Technical Writing
Memberships and Awards
Member of the
UNT Advisory Board
Member of
STC
Winner of the UNT Professional & Technical Writing Contest (multiple years)
Recipient of the Toulouse Graduate Scholarship
Recipient of the Collin College Foundation Scholarship
University Projects
My International Family
; Redesigned the layout and content of their website; Used WordPress
Vireo Accent Reduction
; Designed marketing materials; Used Adobe InDesign and Adobe Photoshop
MLink
; Designed a newsletter; Used Adobe InDesign
Balfour Beatty
; Reorganized their document repository and created governing rules; Used SharePoint and Adobe InDesign